Terms & Conditions
Last Updated: January 2025These Terms and Conditions govern your use of JackpotCityCasino.pro and the services offered through this platform. By registering an account or using any part of this website, you confirm that you have read, understood, and agreed to these terms. If you do not agree, do not use this site.
1. Eligibility
You must be at least 18 years of age to register an account and use this service. Online gambling may be restricted in your jurisdiction. It is your responsibility to determine whether accessing this site is lawful in your location before playing. We do not accept registrations from players in jurisdictions where online casino gaming is explicitly prohibited by law.
By registering, you confirm that you are acting on your own behalf, not as an agent for a third party, and that the funds you use are from a legitimate source. One account per person is permitted. Operating multiple accounts is a violation of these terms and will result in account suspension and forfeiture of related balances.
2. Account Registration
All information provided during registration must be accurate and complete. Providing false information, including a false name, date of birth, or address, is grounds for immediate account closure and forfeiture of funds. We verify identity documents before processing the first withdrawal. This KYC process is mandatory and non-negotiable.
You are responsible for maintaining the security of your account credentials. Do not share your password with anyone. If you suspect unauthorized access to your account, contact support immediately. We are not liable for losses resulting from unauthorized access caused by your failure to protect your login details.
3. Deposits
Deposits are accepted through the payment methods listed in the Cashier section of the platform. The minimum deposit is CA$10. Deposits are credited to your account after confirmation from the payment provider. We do not charge fees on deposits, though your payment provider may apply their own charges.
Deposits made using payment methods not registered in your name will be reversed. We reserve the right to request verification of the payment method before processing any withdrawal.
4. Withdrawals
Withdrawals can only be made to payment methods previously used for deposits or to verified accounts in your name. The minimum withdrawal amount is CA$20. Internal processing takes 24 to 48 hours. Processing times beyond that depend on the payment method selected.
Withdrawals will not be processed until identity verification is complete. We reserve the right to request additional documentation at any time, particularly for large withdrawals or when fraud indicators are present. Withdrawals requested from bonus funds require all applicable wagering requirements to be met in full before processing begins.
5. Bonuses and Promotions
All bonuses are subject to wagering requirements and specific terms that are communicated at the time the offer is presented. The general welcome bonus wagering requirement is 70x the bonus amount. Specific game contribution percentages vary. Slots typically contribute 100% toward wagering requirements. Table games and video poker contribute at lower rates or may be excluded.
Bonus funds cannot be withdrawn until the applicable wagering requirement is fully satisfied. Maximum bet limits apply when playing with an active bonus. Placing bets above the stated maximum while a bonus is active may result in the bonus and any associated winnings being voided. Bonuses are non-transferable and cannot be exchanged for cash.
We reserve the right to modify or withdraw any promotional offer at any time. Players who are found to be abusing bonus offers, including through pattern betting, irregular play, or multi-accounting, will have bonuses removed and may have their accounts restricted.
6. Game Rules and Fairness
All games on the platform are operated by certified random number generators. RTP values listed for each game represent the theoretical long-term return calculated over millions of rounds. Individual session results will vary significantly from the published RTP.
Game malfunction voids all pays and plays for the affected round. In the event of a technical error that results in an incorrect payout, we reserve the right to correct the error and recover the incorrect amount from your account. We will notify you if this occurs.
7. Responsible Gaming
We provide tools to help you manage your gambling. Deposit limits, session time limits, reality checks, cool-off periods, and self-exclusion are all available through account settings. Self-exclusion is permanent for a minimum period and cannot be reversed once activated.
If you believe you have a gambling problem, contact our support team to activate self-exclusion immediately. You can also contact national support resources including ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at ResponsibleGambling.org.
8. Prohibited Activities
The following activities are prohibited and will result in account suspension and possible legal action. Attempting to defraud the platform or other players. Using software, bots, or automated tools to interact with games or the site. Exploiting software errors or technical malfunctions instead of reporting them. Colluding with other players in table games. Using stolen, fraudulent, or unauthorized payment methods.
9. Limitation of Liability
This platform is provided on an as-is basis. We make no warranties regarding uninterrupted access, error-free operation, or fitness for any particular purpose. We are not liable for losses arising from internet connection failures, device malfunctions, or service interruptions outside our control.
Our total liability to you for any claim arising from use of this site is limited to the amount of real money funds held in your account at the time the claim arises. We are not liable for indirect, consequential, or speculative losses of any kind.
10. Governing Law
These Terms and Conditions are governed by the laws applicable to the jurisdiction under which the casino operates. Any disputes that cannot be resolved through our internal complaints process may be escalated to the relevant regulatory body as specified in the licensing terms.
11. Changes to These Terms
We may update these Terms and Conditions at any time. The date at the top of this page reflects the most recent revision. Continued use of the site after any update constitutes acceptance of the revised terms. For material changes, registered players will be notified by email.
12. Contact
For questions regarding these terms, contact our support team via live chat or email through the Help section of the site. We will respond within 2 business days.